System integration brings together processes and tools to make them all work effectively connected, but what for a company may need such transformations? A business develops not linearly, contrary to Darwin’s theory of evolution. The environment and market change constantly, the same do client requirements and companies need to tailor processes to meet those new challenges and requirements. Changes may be stressful, especially for big-league players and enterprise-grade companies. Every time a technological business faces a need to change a process, it looks for the technology that helps companies to transform. Usually, a company uses software and several digital tools to automate everyday activities. The bigger a business is, the more varied processes it uses to ensure operation. And transformation means to unite or replace existing solutions with the new ones addressing new challenges. Here is where business meets system integration.
What is system integration
So, what is system integration and what does a system integrator do? System integration unites systems, software, tools and all components into one coordinated system. It links all business processes together, ensures one place for communication and interaction with internal and external partners. SI is the abbreviation for the term system integration.
A system integrator task is to physically or functionally connect disparate components into a single business running solution. System integrators use different methods and techniques to integrate multiple separated units, to list some approaches:
- business and system analyses,
- computer networking,
- standards development,
- enterprise application integration,
- business processes management,
- engineering middleware,
- design of application programming interfaces and service buses,
- custom software development.
When companies may require system integration
As system integration is about establishing connections between diverse processes and software, it serves middle and large companies, enterprises and industry giants.
System integration is applicable for businesses that are big and complex enough
- to have separated processes for different businesses activities;
- to use extended communication cycles to connect internal teams and departments with external partners;
- to use a lot of software to automate business processes;
- to solve industry-specific tasks;
- and need to process data from multiple sources.
Many sectors, verticals and fields may require system integration: Telecom, Finance and Banking, Real Estate and Construction, Commerce, Media, Education, Health, Transport, Manufacturing and others. Consumers of system integration service are companies that
- do not run IT as their core business;
- use IT solutions to solve business tasks,
- and often there is no ready-to-implement solution to address their inherent challenges.
Deciding on system integration strategy
By its nature, system integration is a massive-scale initiative with prolonged effects. That is why it is essential to develop a business strategy from a long-term perspective first before starting the digital transformation. A tool or software solution itself won’t bring drastic changes. Transformation comes from management and strategy, from understanding business goals, transferring goals to tasks and defining ways of fulfilling these tasks.
So, strategic decisions on how to transform a business come first and result in technology. It is not the system integration’s role to change a company. Tools usually do not produce problems, it is leadership more often. To avoid common mistakes and make system integration efforts painless, keep in mind the following statements when planning digital transformation for your business.
- Apply system integration in your core business silos. Do not isolate the new technology from the main tasks, integrate solutions instead.
- Deal system integration as a core business activity, do not separate transformation from the main processes, it is no less vital for a business.
- Understand what you do, even if you rely on your system integrator. Do not trust transformation blindly, make sure all the offered solutions correspond to your business tasks and processes.
- Keep in mind system integration is a tool, not a goal. Business needs and goals are the driving forces of transformation.
- Plan system integration and implement digital transformation as a long-term project from your business development strategy.
- Grow relevant talents or hire some system integrator you rely on to keep an eye on digital transformation and to fix issues.
- Foresee new risks that system integration may bring your business, research them and be ready to handle risks properly.
When companies may require system integration
Since system integration is the result of the need to tailor business processes and solve new business tasks or to boost performance, it requires well-thought preparations, precise implementation and assistance with the operation and further updates.
Analysis — the vital phase of system integration
Digital transformation is an answer to calls and changes in a business landscape, so a system integrator starts with complete business and system analysis. This phase requires the most effort and attention, as it includes:
- business requirements analysis,
- business processes analysis,
- business goals analysis,
- existing systems analysis,
- definitions of pains,
- business tasks analysis,
- best practices research,
- negotiations with all stakeholders,
- consultations on existing solutions,
- recommendations on tools, software, techniques and methods,
- making a system integration plan,
- specifying vendors of solutions.
To make a long story short, at this stage, a system integrator makes an offer and a plan of system integration according to business strategy and to meet company goals, as well as negotiates all the aspects of collaboration with owners and stakeholders.
System integration in action: methods and techniques
After the analysis and consultation stage, a system integrator starts implementing transformation according to the established plan and business processes. System integration may use one of the patterns neatly as well as a hybridized mix of approaches and techniques. Business tasks and goals influence the decision on system integration methods, and they are as follows.
Horizontal system integration or Enterprise Service Bus. This method is used when there is a need to reduce the number of connections between system components, when a business requires extra security and when one system’s unit or software should be replaced by the other with similar features.