Team
11+ Experts
Time
39 Months
Country
Bulgaria
Industry
Telecom | Communication Service Provider
Overview
After merging with a European Telecom leader, a local communication service provider faced the necessity of software system modernization. The business was struggling with a legacy Business Support System (BSS) that hindered its ability to offer innovative services, meet customer demands, meet Telecom leader’s standards and compete effectively in a rapidly evolving telecom landscape.
Legacy systems often hinder growth and efficiency, plaguing communication service providers with outdated infrastructure, integration challenges and competition pressure. Aging systems struggle to keep pace with modern demands, leading to operational inefficiencies and limited scalability. Siloed systems impede data flow and collaboration between departments, slowing decision-making and customer service. Rivals leveraging modern technologies outperform those shackled by legacy systems, threatening market relevance and profitability.
The outdated system was inflexible and slow, costly to maintain, restricted, and limited in scalability. Our experts have supported and maintained a rollout of a modern Telecom-tailored software solution from Amdocs to automate processes, boost agility, save resources, maintain and integrate newer technologies, and deal with and support the growing customer base and increasing data volume. The modern BSS has also been integrated with other components and modules to ensure flawless service provisioning of a communication service provider.
Assigned experts
- 1 Architects
- 15 Developers
- 8 QA engineers
- 2 BA
- 1 PM
Timespan
- 18 months of implementation
- lifetime change management
- 36 months of maintenance and support
Industry field
- OSS/BSS
- Telecommunications billing
Solution
As a software development service provider, SYTOSS partnered with Amdocs to implement a comprehensive BSS transformation strategy for a Bulgarian Telecom company that included modernization, integration, customization, development and implementation, testing and deployment, lifetime maintenance and support.
To ensure continuous development and 24/7 support, we’ve crafted a team from different time zones worldwide, though managing that distributed team was a challenge. A thorough system analysis of the legacy BSS revealed pain points and areas for improvement. In collaboration with a Telecom client, a modern BSS solution was designed to align with the CSP’s business objectives and vision. At the development stage, we’ve replaced the legacy system with Amdocs’s new business support system that offers greater efficiency, flexibility, scalability and automation.
A newly implemented solution was seamlessly integrated with other modules, such as customer relationship management (CRM) and billing platforms, ensuring smooth data flow and a unified user experience. We’ve also customized the solution to meet the specific needs of a communication service provider, including workflows and reporting functionalities.
We conducted rigorous testing throughout every stage of development. Our QA professionals' efforts ensured the implemented BSS functioned flawlessly and met the needs of both the telecom provider and its customers. A detailed deployment plan developed by our software development engineers helped minimize disruption and ensure a smooth transition to the new system. We provided comprehensive maintenance and support for the implemented modernized Telecom solution to address any questions or technical issues regarding BSS functionalities, including user interfaces, workflows, reporting tools, and troubleshooting procedures.
Technology Stack
Achievements
Our collaboration as a software development service provider with a communication software and service provider yielded remarkable achievements for a Telecom company. It comprised streamlined operations, enhanced customer experience, improved scalability flexibility, rationalized costs, increased efficiency and elevated customer satisfaction.
Growth
Performance
Optimization